Privacy Policy

Last updated: June 2026

Bioenzene Private Limited ("Bioenzene", "we", "us") respects your privacy. This policy explains what information we collect when you use our website or place an order, and how we use and protect it.

Information we collect

• Your name, phone number, WhatsApp number and delivery address.
• Order details and any notes you provide.
• Prescriptions and related health information you choose to upload.
• Basic technical data your browser sends automatically (such as device and browser type).

How we use your information

• To process, verify, prepare and deliver your orders.
• To contact you about your order, including price confirmation and delivery.
• To meet our legal and regulatory obligations as a licensed pharmacy.

Prescriptions and health information

Prescriptions and health details are sensitive personal information. We use them only to dispense your medicines lawfully and never sell them. Prescription medicines are dispensed strictly against a valid prescription.

Sharing your information

We share information only where necessary — for example with delivery personnel to fulfil your order, or with authorities where required by law. We do not sell your personal information.

Data retention and security

We keep your information only as long as needed to fulfil your order and meet legal record-keeping requirements, and we take reasonable measures to protect it.

Cookies

Our website uses minimal cookies. See our Cookies Policy for details.

Your rights

You may contact us to ask what information we hold about you, or to request correction or deletion, subject to legal record-keeping requirements.

Children

Our services are intended for adults. We do not knowingly collect information from children.

Changes

We may update this policy from time to time. The latest version will always appear on this page.